Your Godox warranty covers manufacturing defects in materials and workmanship for the period stated from the original date of purchase. Proof of purchase and the product’s serial number are required for all warranty claims.
Warranty Periods
2-Year Warranty
- Umbrella Softboxes (Opening mechanism only)
- C-Stands
1-Year Warranty
- Godox Lighting Units – Electrical Faults such as Circuit Boards & Internal Capacitors)
- Light Stands (Unless Specified)
- Backgrounds (Unless Specified)
- Shooting Tables (Main body only)
- Turntables, Tents, Tripods, Studio Furniture, Video Rigs
- Triggers/Transmitters/Receivers, Smoke Machines
- Audio Equipment, Video Monitors, Teleprompters, Remote Controls
- Mounting Hardware (Clamps, Brackets)
6-Month Warranty
- Godox Modifiers (as of 09/04/2025)
- Batteries & Chargers, AC Adapters (unless stated)
- Glass Products (e.g. Flash Tubes, Modelling Bulbs, Glass Covers etc Unless Stated)
- Collapsible Backgrounds
- Modifier Consumables (Grids, Diffusers etc)
- Foldaway Backgrounds
3-Month Warranty
- Carry Cases & Bags*
- Consumable Parts of Products (e.g. Screws, Nuts, Bolts etc Unless Stated)
2-Month Warranty
- Spare Parts (e.g. Power Adapters, Cables Unless Stated, Rings)
1-Month Warranty
- Repaired Products***
Specific Warranty Period
Please refer to the included instruction manual included with Electrical Equipment for the accurate warranty timeframe for the following products:
- Godox Batteries
- Godox Internal Electrical Components (Circuit Boards, Wires etc)
- Godox External Electrical Components (Chargers, Control Panels etc)
- Godox Lighting Consumable Items (Power Cords, Bulbs, Reflectors etc)
Important Warranty Terms
Serial Numbers and Warranty ValidationAll Godox electronic products have a unique serial number linking the product to your purchase record and warranty status.
To successfully claim warranty coverage:
- The product’s serial number must match the original purchase record.
- You must provide the serial number upon request during a warranty claim.
- You are responsible for accurately recording and safely retaining your serial number at the time of purchase.
If you need assistance finding your serial number, please contact our customer support team before making a claim. Products missing serial numbers, having illegible or mismatched serial numbers will be considered out of warranty and handled under standard repair or return policies.
* Carry Cases & Bags Warranty
Covered by a 3-month warranty, this limited warranty covers defects in materials and workmanship.
Coverage includes: • Faults in stitching or construction • Manufacturing defects in the bag/case fabric
This warranty does not cover the following: • General wear and tear (e.g. scuffs, abrasions, or fading) • Damage from overloading, improper care, or misuse • Consumable components such as zippers, buckles, or clips - these are expected to deteriorate with regular use
"Materials" refers to the structural fabric of the product, while "workmanship" pertains to how the item has been sewn or assembled. Damage resulting from UV exposure, accidents, or general ageing of the materials falls outside of warranty coverage.
*** Repaired Products
Covered for 1 month, limited to repaired components.
This limited warranty applies only to the components and repairs carried out. It does not extend the original product warranty or apply to unrelated faults or new issues that occur after the repair.
Warranty Coverage Summary
What is Covered
This warranty covers:
- Manufacturing defects in materials or workmanship.
- Applies only to the original purchaser using the product under normal conditions.
What is Not Covered?
This warranty does not cover the following:
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Damage caused by misuse, negligence, or accidents
Including physical impact, incorrect handling, or operation outside the intended use of the product.
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Improper installation or removal
Any damage caused during incorrect installation, setup, or removal from fixtures or accessories.
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Environmental or external damage
Such as excessive moisture, humidity, dust, corrosion, fire, flooding, lightning, power surges, or other environmental factors beyond our control.
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Unauthorised modifications or repairs
Any attempt to modify, tamper with, or repair the product by anyone not authorised by the official repair centre (PiXAPRO) will void the warranty.
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Transit damage due to inadequate packaging
If a product is damaged in return transit due to poor packaging, it will not be covered. Such claims must be directed to the courier.
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Wear and tear or cosmetic damage
This includes scratches, scuffs, fading, stains, discolouration, or similar cosmetic deterioration that does not affect product performance.
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Aesthetic or audible variations
Minor differences in texture, sound (e.g. beeping), colour, or material between batches are not considered faults unless they affect functionality.
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Consumables or accessories
Batteries, bulbs, filters, fuses, zippers, cables, clips, and similar items that are expected to wear over time are excluded unless a manufacturing fault is clearly evident.
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Liquid crystal damage
Leakage or internal damage to LCD displays caused by drops, spills, or impact.
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Serial number or seal tampering
If the product’s serial number, quality control sticker, or warranty seal is removed, defaced, or does not match our records, the warranty is void.
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Products not purchased from an authorised reseller
Warranty is only valid for items purchased through The Flash Centre.
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Custom-made or made-to-order items
These cannot be returned or exchanged unless they are faulty. This includes all custom-printed backgrounds or tailored products.
Other Exclusions
- No compensation is offered for indirect losses resulting from a fault. This includes, but is not limited to:
- Time lost
- Missed usage
- Missed revenue or profit
- Disruption to business or projects
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Incorrect firmware updates
Firmware updates should only be carried out following written confirmation from The Flash Centre, PiXAPRO or the original manufacturer. Any damage resulting from unauthorised or incompatible firmware installation is not covered.
Who is Covered
This warranty applies only to the original purchaser. It is non-transferable and does not extend to subsequent owners or users.
What The Flash Centre Will Do Under This Warranty
Once we receive an item returned under warranty, The Flash Centre will forward it to the official UK importer and repair centre, PiXAPRO, who will, at their sole discretion, either:
- Facilitate the repair of faulty components within a commercially reasonable timeframe, free of charge for parts and labour (excluding return shipping), or
- Replace the product with the same or a comparable model that performs substantially the same function.
What The Flash Centre Will Not Do
- The Flash Centre will not cover or reimburse the cost of shipping products to or from our facility or authorised repair agents.
- The Flash Centre accepts no responsibility for lost or uninsured return shipments. Purchasers are responsible for ensuring adequate insurance and packaging.
Missing, Incomplete, or Dead on Arrival (D.O.A.) Deliveries
All deliveries must be inspected immediately upon receipt. The contents should be verified against the enclosed packing list.
If any item is missing, arrives damaged (Dead on Arrival), or if the order is incomplete, the purchaser must notify The Flash Centre within 48 hoursof the recorded delivery date.
Return delivery will be arranged and costs covered by TFC if your item arrives faulty or damaged. In the event of us arranging collection, we will arrange a pre-approved date. If after scheduling the collection you are unable to present the goods to the courier, you will be required to cover the costs of a second collection or return.
How to Claim Under This Warranty
To initiate a warranty claim:
- Contact The Flash Centre directly.
- Telephone: 02078375649
- Email: sales@theflashcentre.com
- Provide a dated proof of purchase showing the product was bought from The Flash Centre, or provide us with your web order number (online orders), or your “Sales Order” number (offline orders)
- Obtain a unique Returns Reference Numberbefore sending the item. This number must be clearly marked on the outer packaging to ensure proper handling, and should be quoted on all further correspondence and/or documentation
- The product must be securely packaged in protective materials. Original packaging Is preferred.
The Flash Centre reserves the right to designate an authorised repair centre for product returns. Returned items must be securely packaged to prevent transit damage. The Flash Centre reserves the right to decline warranty claims for items received damaged due to insufficient packaging
Limitation of Liability
The Flash Centre’s total liability is limited to the original purchase price of the product. No refunds or compensation will be issued for damages beyond the value of the product itself.
We are not liable for:
- Loss of use or productivity
- Business interruption
- Financial losses, including profit or revenue
- Indirect or consequential damages
Other Terms and Conditions
This warranty is void if:
- The product’s serial number label is removed or defaced.
- The box bearing the serial number has been discarded (applicable to lighting units).
- The item was not purchased from The Flash Centre.
- The item was modified without prior written approval.
Return shipping costs for all warranty cases must be paid by the purchaser. Purchasers are responsible for both inbound and outbound shipping costs associated with warranty claims.
Acceptance of Terms
Purchasing from The Flash Centre or authorised sellers indicates acceptance of these warranty terms