Skip to content
Sign up to receive a FREE delivery promo code & keep up to date with our latest news & offers
Sign up to receive a FREE delivery promo code & keep up to date with our latest news & offers

Employment Opportunities

The Flash Centre is part of LUMESCA Group. The team boasts a diverse blend of creative, technical, sales and service expertise and as we continue to grow, we are looking for ambitious and motivated individuals who believe they can make that difference we are looking for. To make a application please submit your current CV, salary expectations, and a covering letter explaining how you feel you could improve the LUMESCA team, together with our  Employment Application Form to info@lumesca.com.

Sales Consultant - Web Specialist

Job Title

Sales Consultant - Web Specialist

Department

Sales/The Flash Centre (TFC)

Reporting to

Branch Manager

Working Hours

Full Time, located in store during store opening hours – Mon-Fri 09:00-17:30

Working Hours

TFC Birmingham or TFC London

Job Specification

Primary Responsibilities:

  • Answering pre-sale customer enquiries via email, online web chat and phone
  • Responsible for managing the online chat with customers.
  • Reviewing customer web orders and proactive contact where there is a logical cross sell or upsell opportunity.
  • Reviewing and contacting customers with abandoned baskets or stock enquiries.
  • Responsible for TFC Social Channels and responding to customer reviews
  • Support the running of Webinars
  • Responsible for significant contribution to stores sales performance to achieve annual TFC margin targets.

Additional Responsibilities:

  • Answering customer enquiries regarding stock, lead times and pricing
  • Sending customer quotations and recording these in Netsuite as a CRM activity
  • Supporting rental contracts across the entire product ranges for TFC
  • Ensuring sales orders are dealt with in a timely and accurate manner giving the best customer experience
  • Ensure that any customer complaints, issues and queries reach a successful and appropriate conclusion and where relevant escalating
    them to the Store Manager
  • Supporting the team in preparing for any events or activities
  • Maintaining standard of appearance of store – cleanliness and point of sale displays and wearing TFC supplied branded uniform
  • Be pro-active, constantly looking for ways we can do things better and be willing to adapt to change

Person Specification

Essential:

  • Experience of operating in a front facing customer service role
  • Experienced photographer, videographer and awareness of off camera lighting and modifiers
  • A strong customer service focus and proactive approach to resolve queries
  • Excellent communication skills, both written and verbal, and ability to adapt to a diverse range of customer groups
  • Ability to work independently and manage own workload, including reacting to ever changing priorities within a fast-paced environment
  • A team-working ethos and ability to flexibly meet team objectives
  • A proactive and innovative approach to problem solving, and ability to identify improvements to existing processes
  • Resilience when working under pressure
  • Be located within reasonable commuting distance of your branch office
  • Be accurate, demonstrate outstanding attention to detail, and be naturally well organised
  • Be a good communicator, both verbal and written, with the ability to communicate in a logical and ordered manner
  • Have a strong commitment for continuous improvement
  • Be keen to learn about new technologies
  • Be self-motivated

Desired:

  • Desire and/or experience about e-commerce and handling online customer interactions
  • Have a working knowledge of Shopify or similar E-Commerce platforms
  • Have a working knowledge of Microsoft Office 365, especially Word and Excel

Content Creator – Sales Consultant

Job Title

Content Creator – Sales Consultant

Department

Sales/The Flash Centre (TFC)

Reporting to

Branch Manager

Working Hours

Full Time, located in store during store opening hours – Mon-Fri 09:00-17:30

Working Hours

TFC Birmingham or TFC London

Job Specification

Primary job function:

  • Responsible for creating, editing and posting video content for use on websites and social media to explain and promote the benefits of
    our product ranges.
  • Responsible for significant contribution to stores sales performance to achieve annual TFC margin targets.

Additional Responsibilities:

  • Answering pre-sale customer enquiries via email, online web chat and phone
  • Answering customer enquiries regarding stock, lead times and pricing
  • Sending customer quotations and recording these in Netsuite as a CRM activity
  • Supporting rental contracts across the entire product ranges for TFC
  • Ensuring sales orders are dealt with in a timely and accurate manner giving the best customer experience
  • Ensure that any customer complaints, issues and queries reach a successful and appropriate conclusion and where relevant escalating
    them to the Store Manager
  • Supporting the team in preparing for any events or activities
  • Maintaining standard of appearance of store – cleanliness and point of sale displays and wearing TFC supplied branded uniform
  • Be pro-active, constantly looking for ways we can do things better and be willing to adapt to change

Person Specification

Essential:

  • Experience with Video editing software (ideally Adobe Premier)
  • Experience with Social Platforms including Facebook, TikTok, Instagram.
  • Experience of operating in a front facing customer service role
  • Experienced photographer, videographer and awareness of off camera lighting and modifiers
  • A strong customer service focus and proactive approach to resolve queries
  • Excellent communication skills, both written and verbal, and ability to adapt to a diverse range of customer groups
  • Ability to work independently and manage own workload, including reacting to ever changing priorities within a fast-paced environment
  • A team-working ethos and ability to flexibly meet team objectives

How to apply

To make a application please submit your current CV, salary expectations, and a covering letter explaining how you feel you could improve the LUMESCA team, together with our  Employment Application Form to info@lumesca.com.

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare
/html>